FAQs

How do you pack and ship an order? ​

We take exceptional care in preparing & packaging your orders. All of our plants are shipped in growers containers. Plants, their soil, and containers are bagged and carefully secured in their boxes for transit before loading your order.

When do orders usually ship?

Most orders ship out from our inventory the very next 2-3 business day!

How long will it take for my order to arrive after it’s been shipped?

Most orders typically take anywhere from 5-35 days to arrive at your front door, depending on where their new home is!

Can I cancel my order?

Once your order has been sent to our nursery location for processing, it cannot be canceled. You can, however, refuse the order upon delivery. By doing so, you will be refunded the cost of the items but not the shipping fees. The only exception to this is if there is an error in the shipment (i.e., the wrong products were shipped or the items were broken or damaged on arrival).